Returns & Exchanges

At MEDELCO, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for all unworn and unwashed fashion items. If your new pieces don't fit perfectly or meet your expectations, our streamlined process makes exchanges and refunds quick and effortless.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Place the items in their original packaging with all designer tags attached, ensuring the garments are in their original, unworn condition.

• 3.
  Attach the Label

  Download and print the prepaid shipping label provided via email, then securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking number; we will process your refund or exchange within 5-7 business days of receipt.